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Position Description

Serves as an ambassador to the assisted living program at Mother of Perpetual Help, and supports the Administrator in meeting his/her responsibility for overall administration of the program/facility.

Duties & Responsibilities

• Serves as ambassador of goodwill to all who enter the assisted living facility.
• Provides and promotes customer services for residents, employees and visitors.
• Answers and screens all incoming telephone calls in a courteous and professional manner. Routes calls and takes messages, as appropriate.
• Gives basic facility information, such as brochures and informational packets, to persons wanting information about the assisted living program. Forwards admission inquiries to the Admissions Coordinator.
• Arranges meetings/conferences, schedules appointments/interviews and performs other duties relating to maintenance of the Administrator’s personal schedule.
• Greets all visitors to “sign in” at reception desk.
• Receives and processes mail for facility, staff and residents ensuring confidentiality. Accepts all outgoing mail/packages and arranges for delivery services.
• Types, copies, orders and maintains inventory of office supplies, and performs other clerical duties.
• Maintains office/lobby keys.
• Maintains and updates log of all emergency phone numbers. Keeps log at front office.
• Maintains and updates emergency contact information on each resident. Keep information at front desk.
• Schedules beauty shop appointments in the absence of the beautician.
• Responsible for participating in and supporting the resident centered activity program.
• Maintains resident birthday list and mails birthday cards to residents in a timely manner.
• Demonstrates an appreciation of the heritage, values, and wisdom of the residents and an understanding of the aging process.
• Provides tours and assists in implementing the facility’s marketing plan.
• Assists in the activities program.
• Performs other duties as assigned.

Knowledge and Experience Requirements

• High School Degree.
• Minimum one year office experience.

Pre-Employment Screening
All candidates receiving an offer for employment will be required to submit to pre-employment screening. The screenings will include criminal background check and other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, Covid-19.  All offers are contingent upon successful completion of required screening.